Does Fedex Use Surveillance Cameras

Missing FedEx packages: Driver details security issues and improvements at local facility

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BALTIMORE — A commuter for FedEx said the company is increasing security protocols following several WMAR-2 News reports on missing packages.

He asked to proceed his identity bearding over concerns that coming forward would jeopardize his chore.

The driver said several weeks ago security cameras were installed onto delivery vehicles.

"So they are keeping an heart on united states," he said.

He believes the enhanced security measure is in response to WMAR-2 News reports on missing packages including a December report on PlayStation 5s that weren't delivered.

RELATED: PlayStations go missing at Maryland FedEx facility

"My tracking on FedEx, it said information technology got on a truck it just never showed upwards," Nathaniel Melt told WMAR-2 News Mallory Sofastaii.

Immediately post-obit the report, Sofastaii received boosted complaints of packages that were missing, extremely delayed, or empty.

"And this came. Naught in it! The exact same box," said Kevin Keier who received an empty box instead of the iPhone he ordered.

Stephanie David has had issues with three packages in the last year.

"Two days before Christmas, I was going to wrap the nowadays and open up the box and the box was completely empty," said David who had purchased an Apple Sentry for her daughter.

Information technology's unclear when the items went missing, nonetheless, tracking information shows the packages were last at the FedEx Ground Sparrows Betoken Facility.

In all, Sofastaii has received more than 30 reports of missing merchandise including 12 PlayStation 5s, an Xbox, other electronics, apparel collectibles, and a handgun. Tracking information confirms these items passed through the Sparrows Point facility simply customers merits they weren't delivered.

READ MORE: 10+ PlayStation 5s and a handgun among missing packages from Maryland FedEx facility

In a statement to WMAR-ii News, a FedEx spokesperson wrote:

"FedEx Ground does not tolerate illegal action of any kind within its network. We take these concerns seriously and will investigate as appropriate."

"Permit's accost merely the first matter – the stolen packages. Start of all, I believe it. I believe it'due south happening," the driver said.

He'south seen a worker attempt it earlier.

"You've been doing this for a while, you'll know certain packages what they are, so he knew this was a laptop. It was supposed to go in a different truck, simply he grabbed it and put information technology in his truck. The surveillance cameras caught him. He's not working for the states anymore. The police were involved," said the driver.

He added that security at the facility would make it hard for package handlers to steal items.

"You go through a metal detector, at that place's security at that place," he said. "If yous take a bag with food in it or anything, it has to be clear plastic. They have to check it then I will say security there is really rather thorough."

However, he knows of ways effectually it.

"The other style to make it is through the truck that's pretty much the only way someone could steal a PS5 or an iPhone or an Xbox or any else it is, it has to go through someone's truck," he said. "Then what'll happen is the driver volition go out with the parcel and driblet it off somewhere and say, oh, well it never made it on my truck."

But with the recent addition of cameras, he believes theft reports will decline.

"As I mentioned, the only way you can actually steal a parcel is if y'all have it out in your truck yourself. You can't only hide a PS5 in your hoodie on the way out. And like I said, security, people coming in, people coming out, they're very thorough and with the security cameras they volition keep an eye on yous to brand certain you're not stealing anything, and so that issue I do believe is being addressed simply information technology was only considering then many people sent in complaints, and then many people contacted your news station. When word gets out, it'south not good PR for FedEx. They actually have to do something about information technology. But if they're non pressured into doing and then, in that location'southward a good chance they simply won't practise it," he said.

A major issue he believes still. hasn't been addressed is the lack of training.

"Considering they pretty much streamlined the process of bringing people in they don't properly train people," he said.

To meet the huge demand in online orders during the pandemic, FedEx staffed upward. The driver said packages aren't loaded onto the right trucks or organized properly and it'southward leading to inefficiencies, delays, and confusion.

"I honestly believe a lot of these bundle handlers are not existence properly trained and it's not that hard to train someone. It'south this goes hither, this goes here, information technology'due south basic numbers," he said. "They just needed more people in a short corporeality of time."

He feels management has been less willing to listen to his concerns due to their business model. FedEx Ground uses contractors and subcontractors to deliver packages. He'south technically non a FedEx employee.

"It's gotten to the point where this is the simply way nosotros can become through to them," he said. "FedEx corporate needs to know almost this because they will come in, this actually happened earlier. They showed upward and suddenly we're running similar a well-oiled machine."
"You're looking for that reset over again?" asked Sofastaii.
"Aye, complete reset because I don't wish any particular sick volition to the people in management but you've had iii years and information technology'south gotten worse and worse and worse."

WMAR-2 News asked FedEx for their response to the driver's claims. A spokesperson sent the statement below:

"As we have stated previously, the security of our customers' shipments is of the utmost importance. FedEx Ground is constantly exploring ways to enhance security protocols, which include a number of prevention and detection measures to reduce shipment gamble inside our network. To ensure the effectiveness of those methods, we do not publicly disclose details.
FedEx Ground has been adding resource throughout the pandemic to continue pace with the significant growth in due east-commerce. In hiring and onboarding new squad members, nosotros remain committed to complying with all laws applying to our operations.

Should you receive farther inquiries from customers regarding the status of their shipments, delight refer them to FedEx customer service at fedex.com."